Your order will ship the same day as long as it is submitted before 11 AM EST, Monday-Friday. Once shipped you will receive a shipping confirmation email that may or may not have tracking depending on the way it was shipped. A large portion of our 24-pack case orders are shipped using a delivery service that does not provide tracking but the product should show up within 1-2 days. All other products are shipped via FEDEX and will have tracking information. If you have any questions about your shipping, please contact us at email@example.com.
We stand behind our quality. If you receive an item that is defective, we will exchange it for the same item free of charge. Please contact firstname.lastname@example.org.
How do I return my order?
Please contact customer service at email@example.com in order to get directions on returning items. Unworn gear can be returned/exchanged within 14 days of the shipping date.
If you need to exchange an item for a different size or color, please contact firstname.lastname@example.org. We will send a pre-paid label to your email address.
All clearance apparel is final sale, no exceptions.
Section 1 - What do we do with your information?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. With your permission, we also may send you emails about our store, new products and other updates.
Section 2 - How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at email@example.com or mailing us at KILL CLIFF, Inc. 199 Armour Drive NE, Ste D, Atlanta GA 30324.
Section 3 - Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Section 4 - eCommerce Platform
Our store is hosted on our secured servers and on the Magento platform. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through our secure data storage, databases and the general Magento application. Our third-party servers store your data on a secure server behind a firewall.
Section 5 - Third-Party Services
Section 6 - Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Section 7 - Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at firstname.lastname@example.org or by mail at Kill Cliff, Inc. Re: Privacy Compliance Officer, 199 Armour Drive NE, Ste D, Atlanta GA 30324.